Digital technology is empowering the energy industry like never before…but the landscape is shifting rapidly, with an aging workforce and a gap in incoming skilled laborers. Efficiency is essential to stay competitive.
Augmented Reality (AR) is transforming service and driving unprecedented value. Service organizations are already leveraging AR technology to gain a strategic advantage, educate field technicians and improve customer satisfaction.
Is artifical intelligence (AI) the answer to the service talent crisis? Baby boomers are retiring from service jobs in droves, and they're taking their knowledge with them. Service leaders are struggling to hire, train and retain the next generation of technicians and agents. How can they empower their millennial employees with the wisdom of their departing experts?
The Internet of Things (IoT) is changing the way businesses maintain equipment, rewriting service agreements and resetting customer expectations in the process. Customer service leaders are realizing they can use data to predict the future and they’re turning to a pioneering dream team combining field service and IoT to prevent unwanted things from happening.