News | July 12, 2022

ABB Launches New App Powering Rapid, Remote Tech Support

  • Minimize end-user downtime by commissioning and troubleshooting drives quickly and easily
  • Avoid unnecessary costs and delays of an on-site visit

ABB, a global leader in technology, announces the launch of ABB Ability™ Mobile Connect for drives. This cloud-based software service, accessible through the ABB Drivetune mobile app, enables ABB Drives partners to easily commission and troubleshoot local drives remotely. Mobile Connect features live chat and end user-controlled access that can be used to pull backup files, change parameters, capture site and installation images, and send voice and text messages.

Mobile Connect minimizes downtime, delivering efficient and effective support by granting ABB partners instant access to all the data necessary to provide quick and convenient resolutions for online end-user issues both remotely and in cases requiring an on-site visit.

Learn more about ABB Ability™ Mobile Connect for drives and its remote service applications by visiting ABB.

ABB (NYSE:ABB) is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 105,000 talented employees in over 100 countries.

ABB Motion keeps the world turning – while saving energy every day. We innovate and push the boundaries of technology to enable the low-carbon future for customers, industries and societies. With our digitally enabled drives, motors and services our customers and partners achieve better performance, safety and reliability. We offer a combination of domain expertise and technology to deliver the optimum drive and motor solution for a wide range of applications in all industrial segments. Through our global presence, we are always close to serve our customers. Building on over 130 years of cumulative experience in electric powertrains, we learn and improve every day. 

Source: ABB Measurement & Analytics

ABB Measurement & Analytics