Communication Ware

Communication Ware enables total integration of all communication media – from telephone and fax to Internet and E-commerce – into industry specific software. It can efficiently be deployed as an independent, horizontal CRM (Customer Relationship Management) solution, which can allow management access to have around-the-clock, company-wide, and location-independent information. Four areas of communication management covered in this module include: Communication Management, Database Management, Call Center Management, and Marketing Management.

Communication Ware consists of various levels of possibilities for integration including but not limited to:

Workflow Management which can help store software related user knowledge into step by step procedures

Email, fax, internet, intranet, video, and EDI functionality built into the system

Task trafficing, database relationship management, and documentation archiving

Increased productivity by having recurring reports run automatically during evening and weekends.

Marketing history, response, and planning management

Direct connection to the industry software based on the displayed customer address

Immediate access to all customer, lead, master and movement data

Windows applications support making it possible to create and process documents with the Contact Manager including company specific descriptions and information.

Direct creation of mailing and spreadsheets for marketing actions

CSB-SYSTEM International, Inc., 3131 Camino del Rio North, Suite 580, San Diego, CA 92108. Tel: 619-640-0436; Fax: 619-640-0476.