GD Energy Products (GDEP), the leading total solutions provider for the drilling, well servicing and frac pumps market, has achieved top ratings in customer satisfaction in the 2022 Oilfield Products Customer Satisfaction Survey, conducted by EnergyPoint Research.
The survey, which has been conducted annually since 2007, is one of several EnergyPoint studies focused on the oil and gas industry’s satisfaction with the products and services it utilizes and depends upon. More than 50 major global suppliers of oilfield equipment and materials were listed in this year's survey.
Overall, GDEP was placed in the top five performing companies in the survey, garnering the top rating in five product categories: mud pumps; performance & reliability; horizontal & directional applications; HPHT applications; and harsh-climate applications.
The survey, which was global in nature and included more than 50 questions, was concluded on December 31, 2021. Questions focused on features and attributes shown to drive satisfaction among customers of oilfield product suppliers. These include pricing and contract terms, performance and reliability, engineering and design, availability and delivery, personnel, post-sale support, digital oilfield and big data, and corporate capabilities. Respondents also evaluated companies across multiple product categories, applications and well types. Survey respondents were asked to rate providers of oilfield products with which they have had significant experience as customers within the last 24 months.
Larry Kerr, CEO, GDEP, said, “We are proud to have been rated so highly in this survey in multiple categories for the eleventh consecutive year. Our top ranking in each of these key categories underlines our ongoing commitment to customer service and technical expertise. As always, customer satisfaction is at the heart of everything we do at GDEP.”
About GD Energy Products
Since 1859, GD Energy Products has been designing and perfecting pumps for the global oil and gas industry. Our state-of-the-art repair shops and service facilities in every major North American shale play as well as strategic international locations contribute to making GD Energy Products the only total solutions provider to the drilling, well servicing and frac pumps market. We serve as a partner to customers for every aspect of aftermarket support – including high performance consumables, field service, repair and exchange programs, training, technical support and partnership supply agreements. For more information, visit www.GDEnergyProducts.com.
About EnergyPoint Research, Inc.
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, midstream services and gasoline retailing. For more information, visit www.energypointresearch.com.